Modifying a Reservation

Need to add or change a spa appointment for your upcoming stay? We’re happy to help — below you’ll find our policy, eligibility, timelines, fees (if any), and the simple steps to request or change a spa booking. If you prefer, you can contact our Reservations team and we’ll make the change for you.

Summary You can add or change  appointments to an existing room reservation up to 2 hours before the spa service time (48 hours for certain packages — see Eligibility & timeframes). Requests submitted within 24 hours are subject to availability and may incur a change or short‑notice fee.

Fees & cancellations

• Changes made more than 2 hours before the appointment: typically free unless otherwise stated for a specific package.
• Changes within 2 hours: may incur a short‑notice fee; fees vary by property and treatment. We will notify you before confirming any changes that would trigger a fee.
• No‑shows or late cancellations: treated according to the spa’s cancellation policy noted in your booking confirmation and may incur full treatment charges.

Special conditions & health considerations

• Please inform us of pregnancy, recent surgeries, injuries, or medical conditions when requesting or changing treatments. Certain treatments may be contraindicated.
• If a medical concern requires documentation or a doctor’s note, we will advise during the booking process.

What happens after we update your reservation

• Your room reservation will be updated with the spa appointment details and you will receive a confirmation via the same channel used to request the change (chat, SMS/WhatsApp, phone, or email).
• If your reservation is managed through a third party (OTA), we will attempt to update your reservation notes there as well and advise you if additional steps are required.

Privacy & data handling

• We collect the minimum information needed to process your request (name, reservation number, contact details). For privacy details, see our Privacy Notice linked in the chat widget and on our website.
• Agents will redact or restrict display of sensitive personal information where appropriate.

If we can’t accommodate your request

• If the desired time or treatment is unavailable, we will offer the next available options and note any fees if moving to a premium time or therapist.
• If no suitable options exist, we will place you on a priority waitlist and notify you if a slot opens.

Contact & support

• Reservations team (chat): use the chat widget on our website.
• Phone: call the number shown on your confirmation.
• Email: [e-mail] — subject line: Spa appointment change — [Reservation #].
• WhatsApp/SMS: message the property number listed in your confirmation (if available).

Frequently asked questions (FAQ) Q: Can I add a spa appointment after I check in?
A: Yes — subject to availability. Please contact the front desk or use the chat/phone to request same‑day appointments.

Q: Will my spa appointment show on my room folio?
A: Yes — confirmed spa appointments are typically added to your reservation folio and may appear on your final bill depending on payment method.

Q: Can I request a specific therapist?
A: Yes — therapist requests can be made during booking or change requests; they are subject to availability and cannot always be guaranteed.

Q: What if my reservation was made through an OTA?
A: You can still request spa changes by contacting us directly (chat, phone, or email). In some cases the OTA may need to be involved for certain modifications — we will advise if that is required.

Need help now? If you’d like assistance, please open a chat on our website or contact [e-mail] with your reservation number and requested spa details. We’re happy to help.